Casey Rutherford

Head of Technical Account Management @ Human Security Customer Success Leader - Mentor - Advisor - Google Alum - Okta Alum - Unicorn Chaser
United States of America Active today Usually responds in a week or longer
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About

My name is Casey, and I’ve worked with SAAS technology companies for the past 20+ years.

I began my tech career with an email security company called Postini, as an Account Executive. In the AE role I found myself routinely being the most technical person on calls, so I moved into the support organization where I worked as a Tier 3 Support Engineer and Technical Account Manager.

Four years into my Postini journey we were acquired by Google. I worked at Google for seven years after that, building support teams, TAM teams, and ultimately vendor teams who supported Google Workplace on a “follow the sun” support model. I was one of the three founding members of the Google Chrome and Chrome OS Google Workplace Success Team.

After leaving Google I built the Support and Customer Success organizations for a Google Partner, Onix Networking, and after two years was recruited as the first member of Okta’s Central customer success team. I grew this region from me to 30 (15 North and 15 South), before moving to the Okta support team where I led the installation of a new Knowledge Management System using KMS integrated with Salesforce. While at Okta I also built their first certified professional exam before handing it over to the Okta CS operations team to grow it into an industry recognized certification program.

I currently lead the Mid Market Customer Success Team and Technical Account Manager group for a Cyber Security Startup.


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