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With over 10 years of experience in customer success, support and revenue operations, my interest and focus has been to help scale SaaS based start-ups. From increasing revenues from $2M-$10M and leading 20+ person teams, to collecting and leveraging customer data to build CX centric frameworks & processes.

I am most excited about solving complex problems with simple, easy-to-understand solutions and creating a well-perceived and holistic customer journey. I believe that a strong customer experience strategy is essential for any SaaS business to succeed in today's competitive landscape.

I am currently the Director of Customer Experience for a leading fintech company located in Montreal.

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