Will Ritchie

I'm a passionate technologist, a customer-success expert, and a diehard advocate of the SaaS industry and model! I love my work and the space we work in and I'm excited to share my experience.

I have 8 years of Customer Success experience at startup, scale-up, and enterprise stages, and have seen a wide array of maturity levels in CS orgs. I've been at the interface of setting up teams, organisational change, and supporting BAU for a wide variety of customers across industries and spend.

My intention is to find the best in people and help them exploit it - be that my customers, or my mentees! Some of the most common requests are:

- Getting into CS - key topics and skills, and interview prep.

- Finding your feet - how to succeed as a new CSM in any organisation

- Growing strategic skills - developing strategic CS skills and behaviours

Please enquire today!