Charles Flond

Hi! I’m Charles, Director of Customer Success at a leading cloud security company. I lead around 50 people across three specialized teams: Technical Account Management, Renewal Management, and Customer Experience Management. With extensive experience in scaling Customer Success organizations and driving customer satisfaction in the SaaS and cybersecurity industries, I bring practical insights to individuals and businesses alike.

For individuals, I offer mentorship to help you grow from an Individual Contributor (IC) to a leader, transition into cloud security or cybersecurity roles, or advance your career in Customer Success. For companies, I provide strategic advice on building and optimizing Customer Success practices to deliver exceptional results.

Whether you're an aspiring leader or a company looking to enhance your Customer Success organization, I’m here to help you succeed with actionable guidance and personalized support.