$300 / month
2 calls per month (60min/call)
Unlimited Q&A via chat
Expect responses in 2 days
Hi! I’m Charles, Director of Customer Success at a leading cloud security company. I lead around 50 people across three specialized teams: Technical Account Management, Renewal Management, and Customer Experience Management. With extensive experience in scaling Customer Success organizations and driving customer satisfaction in the SaaS and cybersecurity industries, I bring practical insights to individuals and businesses alike.
For individuals, I offer mentorship to help you grow from an Individual Contributor (IC) to a leader, transition into cloud security or cybersecurity roles, or advance your career in Customer Success. For companies, I provide strategic advice on building and optimizing Customer Success practices to deliver exceptional results.
Whether you're an aspiring leader or a company looking to enhance your Customer Success organization, I’m here to help you succeed with actionable guidance and personalized support.
Notify me when Charles has new spots
We will send you a quick email if Charles has new open spots for mentorship, and only in that case!
Book a free intro call with Charles
Connect with Charles in a quick call (usually under 30 minutes)
What's included in the trial?
Every trial is a little different–here's what Charles says about their trial:
We'll meet for a quick call (usually under 30 minutes) where we:
- Break the ice and introduce ourselves
- Discuss your goals and how I can support you
- Coordinate logistics like time zones, meeting frequency, and communication methods
