I've spent the last 10+ years living and breathing Customer Success.

I built and led Zoom's Customer Success function across APAC - Australia, India, Japan, Korea, Philippines, and Singapore achieving 99% customer retention and 105% average renewal rates. Before that, I was at LinkedIn, where I trained agency recruiters on how to actually find great talent.

Now I run SuccessEngine and do three things:

𝗘𝘅𝗽𝗲𝗿𝘁 𝗖𝗮𝗹𝗹 𝗥𝗲𝘃𝗶𝗲𝘄𝘀
Submit any recorded CS call (onboarding, QBR, renewal, check-in) and get a detailed scorecard across six dimensions, written feedback with timestamps, and a personal Loom walkthrough. Delivered in 48 hours.

No AI. No automated transcripts.

Just a senior CS leader telling you exactly what happened and what to work on.

𝗖𝗦 𝗖𝗮𝗿𝗲𝗲𝗿 𝗖𝗼𝗮𝗰𝗵𝗶𝗻𝗴
1:1 coaching for people looking to break into Customer Success. Resume positioning, mock interviews, salary negotiation, and job search strategy from someone who's actually hired hundreds of CSMs.

𝗖𝗦 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁
Australia & APAC's only specialist Customer Success recruitment agency. We place CSMs, Account Managers, Renewals Managers, Onboarding & Implementation specialists, and every post-sales role in between. Qualified shortlist in 7 days. We don't do generalist recruiting, this is all we do.

I also started the first Customer Success community in Australia.