I've spent more than 15 years helping organisations understand their customers better and use those insights to drive strategy, innovation, and meaningful change. My experience spans government, technology, consultancy, and global enterprises, where I've built research teams, established research operations, influenced senior leaders, and helped organisations embed customer-centred thinking at scale.

While I'm proud of the teams I've built and the transformation programmes I've led, the part of my career that brings me the greatest satisfaction is supporting the growth of others.

Whether you're looking to build confidence, influence stakeholders more effectively, develop your leadership skills, navigate a career change, or increase the impact of your work, I am passionate about helping you move forward. My approach combines practical guidance, honest feedback, and encouragement, creating a space where mentees can explore challenges, develop new perspectives, and achieve meaningful progress towards their goals.

I offer tailored support for research practitioners, managers, and those less experienced in the craft wanting to conduct research but needing extra hands on guidance, such as product and designers.

For example, I can help you with the following topics:

If you are a researcher:
-How to balance rigor with efficiency and speed

-Growing your mixed methods toolkit

-Making sure your insights are actionable and linked to business goals

-Communicating for impact and influencing decision making

-Improving cross functional collaboration

-Career development - mapping your strengths, positioning and next steps to achieve your goals

If you are a manager:

-Plan the shape of your team, org design, roles, hiring strategies and different resourcing models

-Ops set up: recruitment, setting up panels, managing incentives, consent, knowledge management, templates, repositories etc

-Guiding your team to meet high standards without blocking speed and mapping your strategy to maximise growth and impact

-Exploring your leadership style: finding your voice and leading with authenticity

-Career development for your team: Building capability frameworks, career pathways and development plans, performance management

-Advocating for the user in senior leadership forums and navigating organizational complexity

-Preparing for difficult conversations with your direct reports, managers and stakeholders

-Leading through times of uncertainty

For product, designers, and those new to research:

-I offer practical on the job coaching, handholding you at every step so we can work together on research plans, recruitment profiles, interview scripts and other artifacts.

-We can explore how to conduct research to de-risk your ideas, adjusting to your situation and context.

Interested? If you would like to work with me feel free to message me or book a call. I look forward to getting to know you and supporting you on your journey!