5.0
(1 review)
CS & Leadership Mentor | Reduce churn, grow teams, apply AI practically
United States of America Active last week Usually responds in half a day

Services

$340 / month

4 deep-dive sessions/month + async support to reduce churn & boost team impact.

4 calls per month (45min/call)

Unlimited Q&A via chat

Expect responses in 24 hours or less

Hands-on support

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About

I’m Ja’Rod Morris, and I’m passionate about helping professionals unlock their potential and achieve their goals. Over the past 19 years, I’ve had the privilege of working with organizations like IBM, Apple, VMware, and UKG, leading teams and initiatives in Customer Success, leadership development, and strategic program growth. Today, I serve as the Senior Director of Customer Success and Membership at TechSoup, where I manage a cross-functional team and drive programs focused on engagement, retention, and impact in an uncertain global civil society environment.

I’m also the founder of Tribe Strategy, where I work with organizations looking to increase their valuation ahead of potential acquisitions by improving customer retention and reducing churn. Whether it’s through building stronger Customer Success playbooks or coaching teams to execute with more consistency and confidence, I help businesses position themselves for the best possible outcomes.

On the individual side, I mentor Customer Success professionals and emerging leaders who want to grow their communication skills, leadership presence, and strategic thinking. I can also help leaders responsibly utilize AI in their day-to-day work while maintaining human connection — to streamline operations, enhance customer experiences, and support better decision-making — and I enjoy guiding others to do the same in practical, value-driven ways.

If you’re looking for a mentor who is going to tell you what you need to hear to elevate, not what you want to hear, look no further.

I will help you level up in Customer Success, leadership, communication, or applying AI thoughtfully in your work, I’d love to collaborate. My approach is honest, supportive, and tailored to your goals — I’ll help you see your blind spots, strengthen your strategy, and grow with confidence.

What mentees say

5 out of 5 stars

A Strategic Partner Who Helped Me Navigate Critical Growth Challenges Working with Ja'Rod over the past few months has been transformative for both me and my team. When we started in June, I was drowning in firefighting mode—handling constant escalations, dealing with a 30% refund rate, and struggling to scale my approach across a team that needed constant hand-holding. What stood out immediately was his ability to listen deeply and ask the right questions rather than jumping to quick fixes. Ja'Rod helped me see patterns I was too close to notice, like how my bottleneck role was actually preventing my team from developing confidence and ownership.

Valerie

Valerie

Standard Plan • 3 months