Services
$240 / month
Start free, decide later
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1
Free 7-day trial
No charge until day 7. Cancel anytime. -
2
Ongoing calls + chat
2 × 50-min calls per month, unlimited Q&A. Replies in 2 days. -
3
No lock-in
Month to month, no contract.
About
I’m a UX and service design leader with nearly three decades of experience helping organizations solve complex customer and business problems. I’ve built design teams and practices, coached designers and managers, and led enterprise transformation work at companies including Amazon and Charles Schwab.
I help UX professionals move beyond producing deliverables and become stronger problem framers, facilitators, strategic partners, and leaders.
I can help you:
• Prepare for UX leadership and management roles
• Strengthen your portfolio, résumé, and interview stories
• Transition from senior designer to design leader
• Build influence without relying on formal authority
• Navigate difficult stakeholders and organizational politics
• Apply service design to complex enterprise problems
• Develop practical AI workflows for research, strategy, and communication
• Create a realistic career plan when you feel stuck or uncertain
My mentoring style is supportive, candid, and practical. We won’t spend our time discussing UX theory in the abstract. We’ll work through the real challenges in front of you, identify what is holding you back, and turn that insight into concrete actions.
I’m especially well suited for experienced designers, new managers, and professionals moving into UX or service design from adjacent fields.
If you want to become more confident, strategic, and intentional about the next stage of your career, I’d be glad to help.
What happens when you start
You tell Mike your goals. They see exactly what you want to work on before session one.
You meet within days. Mike reviews your application and books your first session, usually within a day or two.
You leave with a plan. Concrete next steps and a weekly rhythm from your very first week.
