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Mohamed Gaafar

Mohamed Gaafar

Customer Success Manager @ Elsevier
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Netherlands Active 2 months ago

Services

Mentorship Plan

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About

I'm a customer success coach with more than 10 years of experience managing customers in both Emerging and Mature markets. Check out my LinkedIn profile here: https://www.linkedin.com/in/mgafar/
I'm Inclusion, Equity and Diversity promoter and I accept mentees from all backgrounds

What happens when you start

You tell Mohamed your goals. They see exactly what you want to work on before session one.

You meet within days. Mohamed reviews your application and books your first session, usually within a day or two.

You leave with a plan. Concrete next steps and a weekly rhythm from your very first week.

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Skills

Customer Success Business relationships building trust
Mohamed Gaafar

Mohamed Gaafar

Customer Success Manager at Elsevier

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What's included in the trial?

Every trial is a little different–here's what Mohamed says about their trial:

We'll meet for a quick call (usually under 30 minutes) where we:
- Break the ice and introduce ourselves
- Discuss your goals and how I can support you
- Coordinate logistics like time zones, meeting frequency, and communication methods