A passionate leader who’s transformed customer experiences across 10 countries, from the dynamic markets of Southeast Asia to the innovation hubs of Germany. That’s me – a user experience / experience design and customer experience management architect with 18+ years of turning challenges into growth stories.

I don’t just build products; I craft experiences that make customers come back for more. My secret? A simple truth I discovered early at Telenor Group: knowing your customer isn’t just important – it’s everything.

Think about it. Have you ever wondered why some businesses thrive while others just survive? The difference often lies in understanding one crucial fact: sustainable growth isn’t about shortcuts. It’s about creating experiences that resonate.

What Sets Me Apart

- Global Perspective: From Asian emerging markets to European tech powerhouses
- Cross-Industry Expertise: Retail, Fintech, Health, Telco, E-commerce – I’ve been there, transformed that
- Data-Driven Vision: Combining field experience with cutting-edge data science
- Growth Architecture: Building strategies that don’t just work – they scale
- Human Centric Innovation: Prioritizing people’s needs and experiences.

From telecom to e-commerce, aviation to AI, I’ve worked / partnered with global / fortune 500 brands like VISA Inc. and visionary startups to build experiences that don’t just function - they connect, inspire, and convert.

My mentoring style? Think of it as high-impact guidance meets practical wisdom. Whether you’re navigating product / experience design challenges, scaling operations, journey towards empathetic leadership or transforming customer and employee experience, I’ve walked that path. Now, I’m here to light yours.

Let’s connect. Together, we’ll turn your professional aspirations into reality.