Jess Phoa

 Quick Responder

I'm a Senior Product Designer at Gladly with 5+ years of experience who loves a good home-cooked meal, playing with my dog, and hanging out with Mother Nature. I love using design to demystify technology and make people’s lives easier! Before joining Gladly I worked at Mastercard, Chartbeat, and MullenLowe.

I earned both my B.A. in History and Human-Computer Interaction and Master of Human-Computer Interaction from Carnegie Mellon University.

Ways I can support you:
• Resume and portfolio reviews, including interview take–home exercises
• Advice for college students, recent grads, and those changing careers (e.g. Transitioning from school to work, job shadowing)
• Career advice (e.g. Maintaining work-life balance, navigating tricky workplace dynamics)

Especially interested in supporting womxn, LGBTQIA+ people, and those from underrepresented groups.