Jess Phoa
 Quick Responder

Senior Product Designer @ Gladly

5.0 stars
5.0 (13 reviews)

I'm a Senior Product Designer at Gladly with 5+ years of experience who loves a good home-cooked meal, playing with my dog, and hanging out with Mother Nature. I love using design to demystify technology and make people’s lives easier! Before joining Gladly I worked at Mastercard, Chartbeat, and MullenLowe.

I earned both my B.A. in History and Human-Computer Interaction and Master of Human-Computer Interaction from Carnegie Mellon University.

Ways I can support you:
• Resume and portfolio reviews, including interview take–home exercises
• Advice for college students, recent grads, and those changing careers (e.g. Transitioning from school to work, job shadowing)
• Career advice (e.g. Maintaining work-life balance, navigating tricky workplace dynamics)

Especially interested in supporting womxn, LGBTQIA+ people, and those from underrepresented groups.

What students say

"My time with Jess was great. I learned a lot about the little things that I needed to become a better designer and have my profile out there."
Camryne, September 2021
5 stars
"Jess was absolutely amazing as a mentor! Would hire again for future career coaching. "
Angela, June 2021
5 stars
"Jess is superb! She's an expert in her field and provides great feedback tailored according to scope. Jess responds quickly and goes above and beyond with communication. Absolute professional. "
Angela, May 2021
5 stars
"Jess was responsive and resourceful! Very kind and our conversation motivated me. "
Denise, January 2022
5 stars
"Great experience, Jess shared with me some very good ressources related to design and accessibility. "
Philippe, October 2021
5 stars
"Amazing, she helped me land a stable Sr. UX Designer with a global cybersecurity company. Can't recommend enough."
Cameron, April 2021
5 stars
"Jess is very genuine and also shared many information about the job market "
Alicia, June 2021
5 stars
"Amazing mentor! Is very thoughtful and will help with whatever you need."
Cameron, April 2021
5 stars
"Jess is a great mentor and is willing to discuss any challenges that I am currently struggling on."
Diego, November 2021
5 stars
"She was extremely responsive and helpful."
Deleted, November 2021
5 stars
"Jess is amazing and insightful! Not only in professional terms but also in life. I will be back to her again soon!"
Qiaoye, November 2021
5 stars
"Very helpful and she answered my questions in detail. "
Joohyun, October 2021
5 stars

Mentorship Program


3 spots left!

Includes unlimited Q&A via chat

Tasks & exercises

Regular calls, per agreement

Expect responses in 2 days

Flat fee, no hidden costs

7 day free trial! Cancel anytime.

Apply Now Only 3 spots left!