Brad Jaehn is a veteran digital executive with more than 25 years of experience leading strategy, product innovation, and customer experience across industries including travel, retail, technology, and gaming. As Vice President of Customer Intelligence & Experience at Caesars Entertainment, he leads initiatives that integrate customer insights, AI, and product strategy to enhance digital engagement across sportsbook and casino platforms.

In addition to prior executive roles at McDonald’s, Gogo, Orbitz, and Arrivia, Brad is deeply committed to mentoring and coaching emerging product leaders. He has developed programs that promote discovery-driven product thinking and outcomes-focused leadership, while also championing mental health and wellness in the workplace. A Cornell alum and successful founder, Brad brings strategic clarity and a people-centered mindset to conversations on product, customer-centricity, and the evolving digital landscape.