Courtney Smith
Director, Client Success @ Tyler TechnologiesCourtney Smith
Director, Client Success @ Tyler TechnologiesServices
$240 / month
Start free, decide later
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1
Free 7-day trial
No charge until day 7. Cancel anytime. -
2
Ongoing calls + chat
4 calls per month, unlimited Q&A. Replies in 3-4 days. -
3
No lock-in
Month to month, no contract.
No spots left, but you can save the mentor to your wishlist to get notified about their open spots!
About
I am a customer success leader with an expertise in building and scaling client facing teams in the software industry. As the Director of Client Success, I scaled the client success team from 2 to 12 CSMs, increased net revenue retention from 92% to 103%, and built and deployed new playbooks and processes for supporting CSM enablement and client value delivery. I enjoy working cross-functionally to ensure the voice of the customer is realized in product roadmaps and feature requests, and partnering closely with sales to drive go to market strategy, new acquisition, and existing customer expansion. I'd love to connect with you if you are trying to build and scale your CS team and want some support thinking through the right structure, approach, metrics, and playbooks to prioritize. I'm happy to engage with companies from all industries, but in particular have expertise in social impact, govtech, and climate.
What happens when you start
You tell Courtney your goals. They see exactly what you want to work on before session one.
You meet within days. Courtney reviews your application and books your first session, usually within a day or two.
You leave with a plan. Concrete next steps and a weekly rhythm from your very first week.
