$240 / month
4 calls per month
Unlimited Q&A via chat
Expect responses in 3-4 days
No spots left, but you can save the mentor to your wishlist to get notified about their open spots!
I am a customer success leader with an expertise in building and scaling client facing teams in the software industry. As the Director of Client Success, I scaled the client success team from 2 to 12 CSMs, increased net revenue retention from 92% to 103%, and built and deployed new playbooks and processes for supporting CSM enablement and client value delivery. I enjoy working cross-functionally to ensure the voice of the customer is realized in product roadmaps and feature requests, and partnering closely with sales to drive go to market strategy, new acquisition, and existing customer expansion. I'd love to connect with you if you are trying to build and scale your CS team and want some support thinking through the right structure, approach, metrics, and playbooks to prioritize. I'm happy to engage with companies from all industries, but in particular have expertise in social impact, govtech, and climate.
Mentees who work with a mentor for 3+ months reach their goals 2x faster than those going it alone. Long-term mentorship means fewer false starts, more focused sessions, and support that builds week after week.
97% satisfaction across all mentors
Personalized feedback and growth plans
Trusted by thousands of mentees
Courtney Smith
Director, Client Success at Tyler Technologies
Enter your email and we'll let you know when Courtney has open spots. You'll also get a link to manage your wishlist – no account needed.
Book a free intro call with Courtney
Connect with Courtney in a quick call (usually under 30 minutes)
What's included in the trial?
Every trial is a little different–here's what Courtney says about their trial:
We'll meet for a quick call (usually under 30 minutes) where we:
- Break the ice and introduce ourselves
- Discuss your goals and how I can support you
- Coordinate logistics like time zones, meeting frequency, and communication methods
