Hi, I’m Oleksandr, but you can call me Alex! I am a results-driven global operations leader with over a decade of experience in Customer Service, KYC operations, and systems implementation across Fintech, Healthtech, and IT. Currently, I serve as the Global Head of KYC Operations at Wise, where I lead a 2,500+ person organization across 10 global locations.

I am passionate about engineering sustainable, high-performance cultures that turn operational complexity into a competitive advantage. My specialty is "scaling without compromise"—growing my department from 1,300 to 2,500+ FTEs in a single year while keeping cost per active user neutral.

Why mentor with me?
I’ve spent my career building departments from scratch and launching global 24/7 support infrastructures for 16M+ users. With a toolkit rooted in Lean and Agile methodologies, I can help you:
- Scale Operations: Navigate the move from hundreds to thousands of employees while maintaining efficiency.
- Drive Transformation: Implement data-driven strategies to reduce cost-to-serve (I've achieved up to 17% reductions).
- Develop Leadership: Build transparent career maps and performance systems for your leadership teams.
- Master Compliance Ops: Manage the intersection of complex regulatory landscapes and world-class customer experience.

I believe in practical, data-driven innovation and am excited to help you turn your operational challenges into your biggest strengths.