About

A proactive and dynamic senior IT professional, offering over 22 years of rich and insightful experience, in Cloud Architecture, Solution/Cloud Automation, creating Enterprise, Solution & Technical Architecture, executing/managing critical/complex large budget projects, leading large-scale, high-profile strategic projects and managing cross-cultural teams, along with directing IT Service Delivery operations, leading Digital Workplace & End-user Computing practice management, Customer Experience management, Service Transitions, IT SLA management, and many more, thus improving business efficiency and enabling client/organizations to achieve their business objectives/goals.

PROFILE HIGHLIGHTS
 A result-oriented Information System Management Professional, with multi-discipline experience in defining/enforcing IT Strategies, IT Operation Management, IT Network Management, Data Centre Management, Customer Success, Stakeholder Management and Team Management with a key focus on profitability and optimal resource utilization along with a track record of delivering business and technology solutions for global industry giants.
 A certified and innovative Cloud Solution Architect, capable of defining Strategy as well as developing Solutions, using emerging technologies, to be deployed in Cloud platforms, meeting/exceeding business requirements, thus achieving the business objectives. Track record of converting the technical requirements into the architecture and design that will guide the cloud operations as well as for producing Cloud & Database Architecture, referring to components & sub-components for cloud computing, while migrate Data & Database as well as provide Cloud Consultancy (Azure/AWS).
 An Evangelist and innovative Cloud Practitioner, having an accomplished career record of embarking on Cloud technologies and Cloud adoption strategy, facilitating implementation of Cloud technologies facilitating seamless business operations, abiding with all regulatory compliance and ensure revenue growth from the Cloud Operation.
 Profound expertise in Cloud Engineering, with a successful track record in deployment of Cloud strategies involving implementation/ enhancement/migration of corporate computing facilities (from on-premise to Public/Private/Hybrid Cloud platforms), in collaboration with major Cloud Service Providers (MS Azure/AWS).
 Proficient in Digital Business Transformation, by anticipating & understanding of the requirements of the business functions, to Automate business processes & embed same with Digital Footprint, improving operational efficiency and productivity.
 An IT Service & Support Delivery Professional, implementing ITIL processes in Coordination with all stakeholders to meet Business Demand, with Service Process Design as well as adapt best practices in ITSM for Service Operations/Support Delivery, while being skilled at Incident/Problem/Change/Release Management.
 A well planned Project Management Professional, having expertise in all functions of the project life cycle, including initiation, allocating & managing resources, estimation of effort/time/cost, scheduling execution, defining Quality parameters and planning/tracking project execution till final Delivery, complying with the timeline and budget.
 Strong Technical expertise in Azure Cloud - CAF, WAF, Networking, Backup & Disaster Recovery, Storage and Security, AWS Cloud- Compute, Networking, Storage, Security, Azure, Virtual Desktop/VDI Solutions, Terraform, App Gateway, Azure Policy, Azure APIM, Azure SQL Servers, Azure DevOps Services etc.
 A collaborative Team Leader capable of fostering cohesive teams willing to excel and deliver quality service, while being competent in skill upgrade through training, conflict/issue resolution, motivation and mentoring.
 A cohesive Team Player, with analytical & problem-solving aptitude along with innovation, negotiation, presentation, planning, critical thinking, decision-making, multi-tasking, communication and interpersonal skills.

CORE SKILLS

 Define & Enforce IT Strategies
 Solution & Cloud Architecture
 Project Delivery Management
 IT Consultancy Services Delivery
 Hybrid Cloud/Infrastructure- AWS, Azure, VMware
 iPaaS- Integrations
 IT Service Delivery
 DR/BCP Solutions
 Integration & Deployment
 Application Security & Compliance
 Identity & Access Management
 Automation & Digital Transformation
 Agile & DevOps Methodologies
 IaaS and PaaS Cloud Services
 Customer Experience Management
 Multi-Vendor Contract Management
 Team Development & Leadership

PROFESSIONAL EXPERIENCE

MICROSOFT Dec 2019 – Present
Cloud Solution Architect – Engineering, Jul 2021 – Present
Cloud Solution Architect - CSA Public Sector (Singapore), Dec 2019 – Jun 2021

Accountabilities:
As Cloud Solution Architect – Engineering, Jul 2021 – Present
 Demonstrating strong technical caliber as a Cloud solutions architect for the APAC region (Singapore, Malaysia, Thailand, Vietnam, Indonesia, Taiwan, Philippines, etc.) involved in assisting customers in achieving digital transformation utilizing the power of Microsoft Cloud solutions' power support offerings.
 Exhibiting transformational technical leadership by functioning as deep technical advisor supporting Enterprise customers to deliver unique value by removing blockers to consumption within their given Solution Area.
 Deftly rendering technical support, including risk assessments and tuning to operate and optimize a customer's cloud or on-premises environment.
 Devise & execute strategic and tactical action plans in the delivery, identification, and resolution of performance issues, and developing solutions to cater to customer requirements.
 Collate customer impressions of products and services and integrate the feedback into decision-making and service delivery planning.
 Implement product & technology knowledge to improve Microsoft products and the customer experience. Maintain updated knowledge of client/server, networking, and internet technologies.
 Deliver actionable feedback across groups about the customer/partner experience and competitor threats. Assess customer/partner requirements and map the adoption and optimization of Microsoft technology solutions.
 Identify opportunities to enhance business value and grow customer/partner relationships aligned with Customer Success business priorities and stakeholder management principles.
 Maintain updated knowledge of Azure IaaS technologies including Enterprise-Scale Landing Zone (ESLZ), Cloud Adoption Framework (CAF), Well-Architect Framework (WAF), Azure Compute Resources, Azure Networking Components, Azure Storage Services, Azure Backup, Azure Site Recovery, Azure Key Vault, Knowledge on ARM Templates, PowerShell, Azure CLI, Azure Automation, Azure API Management, Azure Devops, Subscription, and Governance.
 Work on Azure Virtual Desktop (AVD) or 3rd party Virtual Desktop Infrastructure (VDI) including AD, Azure AD, Hybrid Identity, and Azure Security Microsoft.

As Cloud Solution Architect - CSA Public Sector (Singapore), Dec 2019 – Jun 2021
 Worked as an Azure Cloud Solution Architect in Microsoft providing architecting, designing, and delivery expertise utilising Microsoft’s cloud platforms.
 Coordinated with multiple technical teams, architects, security officers, managers, and business users in evaluating designs, and documenting workloads, system dependencies, and business requirements.
 Mapped workloads to the capabilities of Microsoft Azure for public, private, and hybrid clouds in the Public Sector. Worked on AIAS architecture Govt. Commercial Cloud (GCC) Govt. Private Cloud Govt. Hosting Govt. Clouds MS Azure Govt. Legacy Hosting.
 Functioned as a Microsoft Certified Architect Expert on Azure, working as a solutions architect with expertise & experience in Public & Hybrid Cloud offerings of Microsoft Azure.
 Updated knowledge of leading large-scale, high-profile strategic project teams to deliver a business outcome. Render End-to-End Solutions & On-Premises solutions for Government Agencies such as MOE, MOM, SAL, MPA, MSF, NTU, NUS, SMU, ITE, SDC, MCE, EDB, MTI, MOT, ASTAR, SATS etc.
 Supported the sales team to present the solution to customers and translate business strategies and objectives into capabilities
 Worked as Cloud Solutions Architect (IaaS, PaaS, SaaS), Digital Transformation, Proposal Management, Solutions Architect, Project Management, Leadership, Migration. Lift and Shift, Re-Host, Re-Platform, Re-Build, Re-Architect, Data & AI.
 Guided clients with understanding complex strategic, technical, and cultural requirements and offer solutions utilizing Microsoft technology.
 Possessed working knowledge of other architecture disciplines, including application, database, infrastructure, and enterprise architecture
 Presided over Azure design thinking workshops directly with client stakeholders as part of the pre-sales motion of the Solution Selling method.
 Rendered Azure technical expertise, including strategic design and architectural mentorship, assessments, POCs, etc., supporting the overall sales lifecycle or consulting engagement process.

NTT LTD. (DIMENSION DATA) Dec 2018 – Dec 2019
Cloud Architect–Public Cloud (AWS & Azure)

Accountabilities:
 Functioned as a Cloud Architect involved in designing and developing a robust, scalable, and cloud-based platform. Rendered subject matter expertise for implementing and overseeing cloud computing strategy in an organization.
 Maintained updated knowledge of cloud architectures (SaaS, PaaS, IaaS, distributed systems) and approaches to address the unique management and security considerations.
 Designed and deployed enterprise-wide complex cloud environments on a global scale. Translated traditional IT infrastructures to global cloud deployments.
 Focused on designing, deploying, migrating, supporting, and managing sophisticated traditional server infrastructure environments on a national/global scale.
 Gained knowledge of architecture domains, including business, application, data, infrastructure and security architectures.
 Developed technical solutions to complex business problems from Proof-of-Concept POC to development, testing, production implementation, and support
 Delivered projects based on AWS and Azure Architecture: RoyalPhilips (AWS), Infineum -Consulting Project, Certis Cisco- AKS (azure), Great Eastern Life (AWS), DBS (AWS), DSTA (AWS), NatSteel-Migration (AWS), SUTD, and SGX (AWS)

SINGTEL (SINGAPORE TELECOMMUNICATION LIMITED) Sep 2013 – Dec 2018
Operations Manager (Technical)

Accountabilities:
 Functioned as the Technical Operations Manager and Architect involved in rendering solution design and architecture support as a VMWare Certified Professional and AWS Certified Solution Architect.
 Managed operations related to infrastructure, network and DC design, HA & DR Compute-Storage sizing design, Virtualization technology design - VMware, AWS, Azure, LAN /WAN Network and Security design and implementation in Public, Private and Hybrid Cloud environment.
 Involved in designing, deploying and working on AWS service: EC2 (Reserve, On-Demand, Spot Instances and Dedicated Hosts),S3 (Permissions, logging, events, versioning, lifecycle, cross –region replication, tags storage management),EBS Storage (General Purpose, Provision IOPS, Volume, Snapshot), Storage Gateway (Stored gateway, cached gateway, VTL Gateway),RDS (Clusters, Snapshots, Parameter Groups, Option Groups, Subnet group),Network security (Security Group, Elastic IPs, Network Interface, Key Pairs, Placement Group),VPC (Subnets, Route Tables, Internet Gateway, Elastic IPs, NAT Gateway, Peering Connection, Network ACLs, Security Group, VPN Connection, Direct Connect, Customer Gateway, Virtual Private Gateway),Infrastructure as a Code (CloudFront, Terraform),Direct Connect (Virtual Interface),Route 53 (DNS Management, Traffic Management, Availability Monitoring, Domain Registration), CloudWatch (Dashboard, Alarms, Billing, events, logs, metrics),CloudFormation (Create Stack & Design Template), CloudTrail, IAM (Groups, Users, Roles, Policies, Identity providers, account settings, credential report)
 Designed and deployed dynamically scalable, highly available, fault-tolerant, and reliable applications on AWS. Selected AWS services to develop and deploy an application based on given requirements.
 Set up enterprise-wide scalable operations on AWS. Rolled out and automated security controls, governance processes, and compliance validation
 Rolled out highly available, scalable, and self-healing systems on the AWS platform. Deployed, managed, and operated scalable, highly functional, and fault-tolerant systems on AWS
 Participated in pre-sales activities/respond to RFPs and create proposals/assessed proposals/RFPs to ensure accurate scope and estimates.
 Worked as a Solution Architect on the Singapore Gov project, highly distributed Architected & Implemented Public Cloud infrastructure.
 Functioned as a VMware/HP & Others Infrastructure Solution Architect involved in designing and deploying VMware Services VMware Infrastructure, Server Hardware & Storage Infrastructure Rack Mounter Servers.
 Initiated VMware ESX/ESXi 5.1, 5.5, 6.0 Server, HP/DELL/IBM/Cisco, Blade Servers: HP/DELL/IBM/Cisco/Cisco Fabric Interconnect Switches, Tier-2, 3 & 4 Data Center Infrastructure Tier-2, 3 & 4 Data Center Preparation.
 Designed and deployed different types of Data Center as per standard best practices, other Infrastructure Services Load Balancer & Application Security Appliances.
 Rolled out Symantec Backup exec, Commvault, HP Data Protector, Acronis Backup, EMC Data Domain Backup. Tape Library, F5 LTM & ASM. Antivirus Infrastructure: -Trend Micro, Symantec Endpoint, HP Tape Library Solution.
 Managed Network Infrastructure Services like Hub/Switches/Routers/Firewall /Access Point/ ISDN Line/Leased Line/ WAN Routing Protocol/BGP / NAT / Access list/NLB.
 Rendered technical support to end users/customers. Designed and deployed Storage solutions: - Storage Provisioning, Remote Copy, Disaster Recovery Failover & Failback, Storage performance tuning, IOPs Testing, Storage optimization, manage SAN Switches (Brocade & Cisco), Managed Storages (HP 3PAR, HP EVA, Hitachi, IBM, EMC Clarion & Isilon, Cisco UCS, NetApp, etc.
 Participated in pre-sales activities/responded to RFPs and created/assessed proposals/RFPs to ensure accurate scope and estimates.

HEWLETT-PACKARD SINGAPORE SALES PVT. LTD.
Storage Consultant- G-Cloud (Private Cloud), Global Foundries, Star Hub Jul 2012 - Aug 2013

Accountabilities:
 Involved in the design, implementation, management, and enhancement of Storage Solutions for G-Cloud (Private Cloud), Global Foundries, and StarHub projects in coordination with multiple teams.
 Worked primarily at customer sites, evaluated customer requirements, and designed & implemented cloud solutions for enterprise customers as part of solution activity/delivery.
 Worked on HP 3PAR F400, EVA/ XP 12000/20000/240000/P9500, Hitachi Data System (HDS)-USP, USPV, VSP, IBM DS4700
 Implemented and configured Solutions, 3PAR, P2000, P4500, X5300, HP XP, P9500, VMware 5.0, SAN Switch- Brocade, Cisco MDS, Encryption switch, configured, and supported ESL, SSL, and VTL tape library.
 Catered to tools like HP Open View Service Desk, HP Open View Service Manager, Hummingbird, Remedy EWM and SMOD, ITSM
 Worked as the Storage Administrator- Global Delivery Center (Bangalore-India) May 2009 – Jul 2012, involved in managing 17 Customers around the globe in Shared Global Delivery Center in Bangalore in multiple vendors' storage support

PREVIOUS ENGAGEMENTS

IBM INDIA (P) LTD. (Pay Roll of CMS COMPUTER LTD), Datacenter Tech Lead Oct 2007 – Apr 2009

PCS TECHNOLOGY LTD., Senior Engineer Oct 2003 – Oct 2007

ONLINE DATA SYSTEM (P) LTD, PUNJAB & SIND BANK, FMS Engineer Aug 2000 – Oct 2003

EDUCATION
 MBA – Information Technology Management, Indian School of Management & Studies. Mumbai, India 2018

Technical Skills
 Cloud: Microsoft Azure, Amazon Web Services (AWS), VMware
 Operating Systems: Windows 2012, Windows 2008, Windows 2003, 2000, NT, RHEL 6.
 Networking: Load Balancer, Application Gateway, Router, Firewall, Switch, VPN, HP Virtual, Connect, vSwitch, DvSwitch, NTP Server.
 Server Virtualization: Center, vCenter Operations Manager, VMware vSphere 5. x, Xen, AWS, Azure
 Storage: HP EVA/ XP 12000/20000/240000/P9500, HP 3PAR F-400, P7400, P7200, Hitachi- USP, VSP, MSA P2000, Left-hand P4500, EMC Isilon, Clarion, VNX, Brocade SAN Switch, Cisco SAN Switch. SolidFire, Nimble Storage, Object Storage etc.
 Security: Azure Firewall, NGFirewalls, Proxy, Brocade Encryption Switches, OS Encryption, OS Hardening, Patching, Antivirus Servers, SFTP, SMTP, vCD, VCAC, Trend Micro Deep Security.

TRAINING & CERTIFICATIONS

 Evangelist Cloud Adoption Framework for Azure
 The Advisory Mentorship Programme 2022
 Training on servers and desktops from Acer India Ltd.
 Training online printers & high-speed printers from Lipi Data Ltd.
 Training on Lotus Notes & Domino 6/6.5 from IBM.
 Training on Linux 7.1/8.0/enterprises 3.0 from PCS.
 VERITAS Backup Software training
 HP Open View Data Protector training.
 NetApp Data ONTAP 7.0
 HP XP P9500 Training.
 Double Take Migration Tool
 Plate Spin Migration
 Cloud Essentials Training
 HP Cloud Matrix
 HP Open Stack Cloud
 BCM (Business Continuity Management) Training.
 Certified IP Associate.
 PMP Training
 Amazon AWS Training
 Alibaba (Aliyun) Training
 Nutanix Hyper-converged Storage systems
 AWS Solution Architect –Associate
 AWS SysOps Administrator –Associate
 Architecting on AWS by AWS
 AWS Solution Architect –Professional
 Cloud Architecture Design Decisions
 Blockchain basics
 Microsoft Certified: Azure Virtual Desktop Specialty
 Microsoft Certified: Azure Solutions Architect Expert
 Microsoft Certified: Azure Security Engineer Associate
 Microsoft Certified: Designing and Implementing Microsoft DevOps Solutions (AZ-400)
 Microsoft Certified: Architecting Microsoft Azure Solutions (535)
 Certified ITSM ISO Lead Auditor - ISO/IEC 20000-1:2011
 ITIL Foundation v.3
 AWS Certified Solution Architect - Professional
 AWS Certified Solutions Architect - Associate
 AWS Certified SysOps Administrator - Associate
 VMWare Certified Professional 6 - Data Center Virtualization (VCP6-DCV)
 Implementing HP StorageWorks XP Disk Array Solutions
 Implementing HP StorageWorks EVA Solutions
 IBM Certified Administrator- Lotus Notes and Domino 6/6.5
 OpenHack: Containers
 Collaborator - Well-Architected Framework
 Microsoft Global Hackathon 2021
 Technology Solution Archivers-Silver-FY22
 Technology Solution Archivers-Gold-FY22

PROFESSIONAL AFFILIATIONS

 Singapore Computer Society-Membership
 IEEE Membership
 ACS Membership
 SCS Membership
 Blockchain Council Membership

HONORS & AWARDS

 FY21 APAC Top Team Award (Microsoft)
 Singtel Spot Award 2018 (Singtel)
 Singtel Spot Award 2017 (Singtel)
 CEO Excellence Award (2016) (Singtel)
 Best Employee Award (Hewlett-Packard Global Soft Ltd) 2012

ARTICLES

https://cloudtechoffice.com (Articles/publications)
 Enforce organizational standards and assess compliance at-scale
 Microsoft Azure Cloud Enterprise Onboarding Guide (3 Parts)
 Enterprise Enrollment Onboarding-Overview of Roles on Azure Portal
 Web Traffic Load Balancer - Create and configure an Application Gateway
 How to monitor expiring SSL certificates?
 Web Traffic Load Balancer — Application Layer (OSI Layer 7)
 Enterprise Scale Cloud landing Zone by Infrastructure as a Code.
 What is Azure Batch?
 Microsoft Azure CLOUD CDN Performance features and optimizations Comparison.

PERSONAL DETAILS
 Nationality: Indian
 Date of Birth: 05 Apr 1978
 Languages Known: English and Hindi
 Passport Details: V9401287 valid till Mar 2032
 Visa Status: Australian PR-GTI-858/Singapore EP
 Address: #06-96, Block-163, Yung Ping Road, Singapore, Pin: 610163



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