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Wesley Gorman

Senior Director of Engineering @ ex-Zendesk
5.0
(3 reviews)
Drive More Impact & Build Your Career with Guidance from a Veteran Eng Leader
Ireland Active this week Usually responds in a few hours

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MentorCruise summary

Wesley is a Senior Director of Engineering and former Zendesk engineering leader. He joined Zendesk's Dublin office as its first engineer in 2012, led hiring and team growth there, and helped launch products and company-wide initiatives including Talk, Zendesk Suite, and Omnichannel Routing. He helps engineering leaders improve hiring processes, lead teams through operational challenges, and make stronger technical decisions.

Based on 3 verified mentee reviews

  • Reviewers often praise his practical, experience-based advice on interview preparation and engineering leadership challenges.
  • Two reviewers value his clear feedback on CVs and mock interviews, which helped them build confidence and improve interview performance.

About

📚 Topics where I can share my experience include; driving operational excellence, improving hiring processes (or preparing for them), lightweight process and practices for teams, partnering with Product, technical decision making, technical leadership skills, operational/support issue management and managing managers.

🏢 I was hired as the first engineer for Zendesk's Dublin office in 2012 and I led engineering hiring and helped grow the initial technical teams in Dublin.

🛠️ Over the years, my teams built and launched new products such as Talk and also led many cross company projects, such as the launch of the Zendesk Suite and Omnichannel Routing.

🌍 Since 2020, my teams adapted to working in a distributed manner with everyone working in a fully flexible/remote manner.

📈 Consistently achieved high engagement survey scores, 10-13 points above company and ProdDev averages, driving team motivation and productivity.

What mentees say

5 out of 5 stars

Wesley doesn't coach from a playbook — he coaches from experience. Sharp, practical advice on everything from interview prep to managing a team through a rough patch. Every session ends with something I can actually use the next day. If you're a senior engineering leader looking for a mentor who gets the messiness of real orgs, this is your person.

piotr

Piotr

Standard Plan • 7 months

5 out of 5 stars

I had a great experience being mentored by Wesley. His suggestions and interview preparation guidance were a real game changer for me, helping me significantly improve my confidence and performance. I’m truly thankful for the value Wesley provided throughout our sessions. I would highly recommend him as a mentor for anyone looking to sharpen their skills and gain confidence.

Kiranjith

Kiranjith

Standard Plan • 5 months

Kiranjith wrote 1 more review for the same mentorship

5 out of 5 stars

Wesley’s been such a helpful mentor for me. I tried a couple of other mentors before finding him, but something about his style just felt right for what I needed. He gave clear, thoughtful feedback on my CV and really helped me work through my nerves with mock interviews. Those sessions made a huge difference in my confidence. He also pointed me toward some great resources that actually helped me step up my leadership skills. I’ve since landed a new job, but I’ve stuck with Wesley because the conversations are still so useful—there’s always something new to take away. I can’t recommend Wesley enough!

Kiranjith

Kiranjith

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