Former Accenture Ops leader. Current TikTok. New managers, scaling teams, interview prep.

Services

$360 / month

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  1. 1 Free 7-day trial
    No charge until day 7. Cancel anytime.
  2. 2 Ongoing calls + chat
    1 × 30-min call per month, unlimited Q&A. Replies in 24 hours or less.
  3. 3 No lock-in
    Month to month, no contract.
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About

I've spent about 20 years in operations and program management, running Trust and Safety teams from 8 to 450 people at Accenture and TikTok, including work for Meta and Google. I hired, promoted and coached the managers on those teams along the way.

Most of the people I work with are in their first couple of years of running a team, or about to be. The problems tend to be the same ones. Your first difficult conversation. Someone who isn't delivering and you can't tell why. A manager who reports to you and needs to learn how to coach. Work landing on your team that nobody agreed to take.

I also do interview prep for operations and program management roles. I've been on the hiring side of hundreds of them, so I can tell you what the person across the table is actually listening for, which is rarely what the question itself sounds like.

What happens when you start

You tell Steve your goals. They see exactly what you want to work on before session one.

You meet within days. Steve reviews your application and books your first session, usually within a day or two.

You leave with a plan. Concrete next steps and a weekly rhythm from your very first week.

Start your mentorship