Eduardo Neves

Hello, I am Eduardo Neves. A content creator and educator on customer experience.

For over 15 years, I’ve worked in technology, marketing, and sales all over Latin America in executive positions for companies such as Philip Morris, Dell, and Hewlett Packard.

Since 2016 I have been sharing what I learned on guiding and mentoring businesses and people willing to attract, convert and retain their customers through remarkable experiences. On this journey I had the opportunity to collaborate with more than 130 customers in 25 countries in the Americas, Asia, and Europe.

I'm happy to talk about anything on customer service, customer experience and employee experience, and have specific tracks to mentor you on the following topics:

- Help you in understanding how the digital economy disrupted your market and where to find new business opportunities within the disruption.
- Work with you on understanding your customer needs, build the right buyer personas, develop an effective customer journey, create a comprehensive service blueprint, and establish precise KPIs.
- Guide you on how to use customer development methods to understand your market needs and be extremely effective in your product and service deliveries.
- Explain how to apply a customer-centric approach inside your organization to build an employee experience that empower and engage your team.
- Show how to properly apply exponential attributes to scale your business using people, processes, and technology to deliver remarkable customer experiences.