$340 / month
4 calls per month (45min/call)
Unlimited Q&A via chat
Expect responses in 24 hours or less
Hands-on support
I’m Ja’Rod Morris, and I’m passionate about helping professionals unlock their potential and achieve their goals. Over the past 19 years, I’ve had the privilege of working with organizations like IBM, Apple, VMware, and UKG, leading teams and initiatives in Customer Success, leadership development, and strategic program growth. Today, I serve as the Senior Director of Customer Success and Membership at TechSoup, where I manage a cross-functional team and drive programs focused on engagement, retention, and impact in an uncertain global civil society environment.
I’m also the founder of Tribe Strategy, where I work with organizations looking to increase their valuation ahead of potential acquisitions by improving customer retention and reducing churn. Whether it’s through building stronger Customer Success playbooks or coaching teams to execute with more consistency and confidence, I help businesses position themselves for the best possible outcomes.
On the individual side, I mentor Customer Success professionals and emerging leaders who want to grow their communication skills, leadership presence, and strategic thinking. I can also help leaders responsibly utilize AI in their day-to-day work while maintaining human connection — to streamline operations, enhance customer experiences, and support better decision-making — and I enjoy guiding others to do the same in practical, value-driven ways.
If you’re looking for a mentor who is going to tell you what you need to hear to elevate, not what you want to hear, look no further.
I will help you level up in Customer Success, leadership, communication, or applying AI thoughtfully in your work, I’d love to collaborate. My approach is honest, supportive, and tailored to your goals — I’ll help you see your blind spots, strengthen your strategy, and grow with confidence.
5 out of 5 stars
Working with Ja’Rod was a huge confidence boost as I explored the transition from Customer Support to Customer Success. He helped me clearly define what I needed to know to make that move successfully and identify specific skill gaps to focus on, which gave me a much more concrete career plan. Ja’Rod has a deep understanding of Customer Success and consistently grounded his advice in real examples from his own professional experience. He asked great, thoughtful questions to make sure our sessions were tailored to my goals rather than giving generic advice. I also appreciated the targeted resources he shared for deeper learning in areas where I wanted to grow. If you’re considering a move into Customer Success and want a mentor who is knowledgeable, practical, and genuinely invested in your progress, Ja’Rod would be an excellent choice.
Lite Plan • 1 month
5 out of 5 stars
A Strategic Partner Who Helped Me Navigate Critical Growth Challenges Working with Ja'Rod over the past few months has been transformative for both me and my team. When we started in June, I was drowning in firefighting mode—handling constant escalations, dealing with a 30% refund rate, and struggling to scale my approach across a team that needed constant hand-holding. What stood out immediately was his ability to listen deeply and ask the right questions rather than jumping to quick fixes. Ja'Rod helped me see patterns I was too close to notice, like how my bottleneck role was actually preventing my team from developing confidence and ownership.
Standard Plan • 3 months
Notify me when Ja'Rod has new spots
We will send you a quick email if Ja'Rod has new open spots for mentorship, and only in that case!
Book a free intro call with Ja'Rod
Connect with Ja'Rod in a quick call (usually under 30 minutes)
One-off sessions with Ja'Rod
One-off sessions are a great option if you're looking for specific advice on a certain topic.
If you're looking for a mentor, and you're just not sure about how this all works – this one is for you. In a casual, …
Having a good resume on hand when going on the job hunt is crucial, and will make your search a lot easier. Even if you're …
Whatever doesn't fit the mold: Get 30 minutes with a mentor to discuss your needs. Be it help with some code, discussing through an issue …
Some big interviews coming up? In this 1-hour session, a mentor with hiring experience will act as a technical interviewer and ask you some standard …
Whatever doesn't fit the mold: Get a full hour with a mentor to discuss your needs. Be it help with coding something, deciding on a …
What's included in the trial?
Every trial is a little different–here's what Ja'Rod says about their trial:
We'll meet for a quick call (usually under 30 minutes) where we:
- Break the ice and introduce ourselves
- Discuss your goals and how I can support you
- Coordinate logistics like time zones, meeting frequency, and communication methods
