Ed Giansante

Ed Giansante

Head of Community
5.0
(3 reviews)
15+ years experience in Community building and strategy
United States of America Active last month

Services

$480 / month

Start free, decide later

  1. 1 Free 7-day trial
    No charge until day 7. Cancel anytime.
  2. 2 Ongoing calls + chat
    4 × 30-min calls per month, unlimited Q&A. Replies in 24 hours or less.
  3. 3 No lock-in
    Month to month, no contract.
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About

Expert Community Builder. Previously Global Head of Community at Dropbox, Wix, Zynga.

Edu Giansante is the Head of Community at Persona. Previously the Global Head of Community at Dropbox, Wix, Zynga, VMware and founder of Edublin.

Born in Sao Paulo, Brazil, Edu moved to Ireland in 2008 where he started his expat community Edublin. His ability to share useful information in video storytelling has brought him to over 400K YouTube subscribers and over 50 million views.

While creating on Edublin, Edu also joined Zynga and led its Community as a Global Community manager. His work to scale communities resulted in millions of USD in savings, and he was awarded the most efficient employee of the year, in 2013.

He later joined Dropbox, in 2014, with a challenge to start Dropbox's community strategy from scratch. Within months Edu launched the Dropbox Super User program which helped in streamline product feedback and scaled support. In 2020 Edu was elected the Online Community Professional of the Year 2020 by CMX.

In 2021 Edu joined Wix to help shape its Community long-term strategy and scale to millions of Wix users. Edu also joined several non-profit mentorship programs to help people in their careers, as well as became an Angel Investor in multiple startups.

Edu is now based in San Francisco, leading the community for the startup Persona.

What mentees say

5 out of 5 stars

Lucas

Lucas

Lite Plan • 2 months

5 out of 5 stars

Rodrigo

Rodrigo

Standard Plan • 1 month

5 out of 5 stars

Ed provided so many suggestions and action items that I wouldn't have thought of myself. Highly recommended!

Jomie

Jomie

Session

What happens when you start

You tell Ed your goals. They see exactly what you want to work on before session one.

You meet within days. Ed reviews your application and books your first session, usually within a day or two.

You leave with a plan. Concrete next steps and a weekly rhythm from your very first week.

Start your mentorship

Skills

community online community customer support scaled support customer experience