Mentorship Plan
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I am an experienced startup Customer success and Support leader. I have a proven track record in building, developing and managing customer success and support teams. I am adept at recruiting top talent and fostering high levels of customer satisfaction; generating renewals, expansions, and referrals. I take a focused approach to building strong relationships with Product Management, Engineering, Sales and other stakeholders to maximize product impact and drive revenue.
My Key strengths:
● Designing, hiring and managing high performing Customer Success and Support teams
● Creating positive customer outcomes through customer segmentation, implementation,
adoption, and risk management
● Driving customer retention and facilitating expansion by delivering exceptional post-sales
experiences focused on increasing net revenue
● Spearheading support teams to drive issue resolution and highlight improvements for
Product Management and Engineering
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