Certifications are a great way to show your expertise in a certain field, and can help you get your next job, or even a promotion. We've asked our mentors to recommend the best certifications for you to consider in 2025.
Understanding all core concepts of Customer Experience is key to claiming your next certificate. If you need help brushing up on your skills, consider reaching out to one of our mentors.
There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multit…
Align on core best practices and execute your CX goals and responsibilities within the organization.
Forrester Customer Experience Certification is available as a one-time certification experience or as part of Forrester Decisions for Customer Experience, Digital Business & Strategy, B2C Marketing…
Participants in this course will gain a comprehensive understanding of VoC principles and their role in enhancing customer engagement. They will learn essential skills, including customer-centric decision-making, effective communication, and data collection and analysis. By diversifying customer en…
Master customer journey mapping to enable scale in your organization. Unlock the power of journey maps as a transformational tool.
Forrester Customer Journey Mapping Certification, formerly named, Mapping Customer Journeys, is available as a one-time certification experience or as part of Forreste…
Master customer journey mapping to enable scale in your organization. Unlock the power of journey maps as a transformational tool.
Forrester Customer Journey Mapping Certification, formerly named, Mapping Customer Journeys, is available as a one-time certification experience or as part of Forreste…
Data about our browsing and buying patterns are everywhere. From credit card transactions and online shopping carts, to customer loyalty programs and user-generated ratings/reviews, there is a staggering amount of data that can be used to describe our past buying behaviors, predict future ones, an…
The CCXP credential demonstrates that a professional has the experience, education and competency to lead and direct customer experience strategy, programs, projects and more. Candidates for this credential are looking to distinguish themselves in the workforce, validate their skills, stand out to …
The Customer Service in the Age of Generative AI course provides you with the essential knowledge to use Generative AI to build and develop chatbots for customer engagement and customer support. In this course, you will learn how personalized chatbots are impactful and essential for customers and h…
Customer Relationship Management (CRM) is a comprehensive course that explores various aspects of CRM, from data-driven strategies to customer segmentation and loyalty programs. The course is designed in three stages, each building upon the previous one, and includes self-paced learning with pre-re…
Introduce employees to the basic concepts of Customer Experience (CX) Excellence. This online course series covers the five domains of knowledge and skills essential to the application and practice of the Customer Experience discipline.
Prices start at $495.
Whether students come from a Branding or a Customer Experience background or perspective, this course will explore the synergies between and the intersection of the two sets of activities. While there are different approaches to defining a branding strategy, a branding project’s implementation impa…
Einem führenden europäischen Software-Anbieter für Customer Experience Management, wurde ein akkreditiertes Trainingsprogramm entwickelt, das sämtliche CX-Kernkompetenzen abdeckt und Sie als CX Professional zertifiziert.
Prices start at $425.
There is no better source of accountability and motivation than having a personal mentor. What used to be impossible to find is now just two clicks away! All mentors are vetted & hands-on!
We’ve already delivered 1-on-1 mentorship to thousands of students, professionals, managers and executives. Even better, they’ve left an average rating of 4.9 out of 5 for our mentors.
"Naz is an amazing person and a wonderful mentor. She is supportive and knowledgeable with extensive practical experience. Having been a manager at Netflix, she also knows a ton about working with teams at scale. Highly recommended."
"Brandon has been supporting me with a software engineering job hunt and has provided amazing value with his industry knowledge, tips unique to my situation and support as I prepared for my interviews and applications."
"Sandrina helped me improve as an engineer. Looking back, I took a huge step, beyond my expectations."
"Andrii is the best mentor I have ever met. He explains things clearly and helps to solve almost any problem. He taught me so many things about the world of Java in so a short period of time!"
"Greg is literally helping me achieve my dreams. I had very little idea of what I was doing – Greg was the missing piece that offered me down to earth guidance in business."
"Anna really helped me a lot. Her mentoring was very structured, she could answer all my questions and inspired me a lot. I can already see that this has made me even more successful with my agency."
