Top Customer Success Certifications to consider in 2024

At MentorCruise, we are all about making the most out of your learning experience. Certifications are a great way to show your expertise in a certain field, and can help you get your next job, or even a promotion. We've asked our mentors to recommend the best certifications for you to consider in 2024.

List of Customer Success Certifications

Understanding the concepts of Customer Success starts with understanding the fundamentals. On your way to mastery, it's crucial for you to understand how certain concepts were derived, and why things work like they do. Starting with these resources is the best way to do so.

Customer Success Certifications & Training

Pulse+ is a digital companion that combines premium eLearning and industry-grade certifications with exclusive content and behind-the-scenes stories of brands and thought leaders who exemplify the true spirit of customer success. Offered as an annual training subscription, Pulse+ helps develop and grow the careers of Pulse community members around the world.

Prices start at US$ 300.

The Customer Education Blueprint

Looking to retain customers and keep them engaged with your product or service? This mini-course is an actionable and proven method to increase customer expertise, reduce churn, and optimize your customer success in 5 days.

Customer Success Management Fundamentals

New to customer success management (CSM)? This course can help you get up to speed with the fundamentals. This course address what CSM is and why it's important; what types of situations CSM applies to; and how CSM can help increase a company’s sales revenues and profitability. The course then reviews the 14 tenets (or guiding principles) of customer success. Collectively, these tenets outline the role of the CSM in ensuring that customer success occurs and that its benefits are realized by both the CSM's own company and its customers. This course can be taken on its own as an intr…

Cisco Customer Success Certification (Cisco)

The Cisco Customer Success Manager certification provides a solid framework and a core set of skills and knowledge to help you deliver immediate value to your relationship with your customers. Validate your ability to develop and integrate solutions, identify adoption barriers and how to remove them, implement adoption frameworks and interpret customer usage data while leading customers to renewals, and cultivate new sales opportunities through the entire customer lifecycle.

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